Refund policy

COVID-19 INFORMATION

Despite the COVID-19 outbreak & current high demand of our products, our order deliveries are currently unaffected and on schedule.

Our current delivery timeframe is 14-21 business days. We truly appreciate your continued patience and understanding. Stay safe!

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at jinweigole@gmail.com to see if a modification can be made.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to jinweigole@gmail.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. 

Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.

REFUNDS

To be eligible for a refund of an undamaged product, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.

RETURN SHIPPING COSTS

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.

In these situations, we can attempt to modify the shipping address to reroute the item back to you, but only if you cover the shipping costs.

This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact us at jinweigole@gmail.com